|
|  Your complete satisfaction is our goal. Within 30 days of purchase, you may return the merchandise because of defects or inferior craftsmanship for refund (minus shipping & handling) or exchange for other items if your comforters and/or pillows have not been soiled or used.
Since bedding items are highly personal items and we regret we cannot accept items that have been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids). We strive to ensure that all the items we ship to our customers are in pristine, new and unused condition. Thank you for your cooperation in keeping our merchandise in mint condition. If you are considering requesting a return, either keep the product unopened in its packaging or if you take it out of the packaging, ensure that the bedding item only touches clean, dry, and freshly laundered surfaces. For example, if you want to see what a pillow or comforter you ordered looks like on your bed, first insert it inside a protective cover (duvet cover or pillow case) that has been freshly cleaned in order to avoid contamination of your newly ordered bedding item. softnfluffy.com shall have sole discretion in determining if an item’s condition is suitable for a return or exchange.
If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due and Natural Comfort may seek to send the item back to the customer. If the return shipment from Softnfluffy.com to the customer is refused or returned, Ecocomforts.com will retain the item and no compensation is due. No credit or refund is due for items beyond the allowed return period.
During shipping promotion period $9 shipping charge per returned item will be deducted from the refund.
|
